Step 1
RxRelay tracks the refill window
RxRelay uses the information provided during enrollment to watch routine refill timing and identify when a medication may be coming due.
Refill help by text message
We Track.
We Request.
You Pick Up.
RxRelay Health is built to handle your routine refill requests for you. With the right medication profile setup, we can track refill timing, contact your pharmacy, and request eligible refills on your behalf. Then we’ll text you to let you know when your medications are expected to be ready, so all you have to do is pick them up. You can also choose text reminders instead, giving you the option to decide which medications you want us to request for you. When refills run out, we’ll even work with your pharmacy to request a renewal prescription from your doctor.
Automatic refill support option
90-day free trial
$7.99/month after trial
Caregiver friendly
For enrolled patients and authorized caregivers. Not for emergencies or clinical advice.
How it works
A simple refill workflow built to handle the request for you.
RxRelay Health keeps the process focused: track routine refill timing, request eligible refills on your behalf, follow up with the pharmacy, and send updates when expected pickup information is available.
Step 2
You choose your support level
With automatic support, RxRelay can request eligible routine refills for you. If you prefer reminders only, you can confirm by text which medications you want requested.
Step 3
RxRelay follows through
RxRelay contacts your pharmacy, requests eligible refills, helps with renewal requests when refills run out, and sends service updates including expected pickup information when available.
Why RxRelay
Pharmacy reminders help, but they often stop before the work is done.
Some pharmacies offer refill texts, apps, or automated calls. Those tools can help, but patients may still need to log in, call, wait on hold, confirm details, or check whether the refill request actually went through.
RxRelay is built around the follow-through loop: track timing, request eligible refills when authorized, help with pharmacy renewal requests when refills run out, and send expected pickup updates when available.
Less status chasing
RxRelay keeps refill requests, pharmacy follow-up, and expected pickup updates in one simple text-based flow.
Built for follow-through
The goal is not just another reminder. It is helping the refill move from due soon to requested, then to expected pickup when available.
Support model
Designed for routine refill coordination, not noise.
The service is built for practical customer care: profile-based refill tracking, documented consent, caregiver visibility, automatic monthly support when requested, renewal-request help when refills run out, and plain-language pickup timing updates.
Plain SMS messages
You receive simple text messages about refill activity, reminder-only choices, refill submissions, expected pickup updates, and support commands.
Caregiver-friendly communication
Authorized caregivers can be included when appropriate so family members or support contacts stay aware of refill activity.
Respectful use of information
Mobile numbers and SMS consent are used for RxRelay Health service messages and are not shared for marketing or promotional purposes.
Automatic monthly option
For routine monthly medications, you can authorize RxRelay to request eligible refills automatically and text you when expected pickup information is available.
Pricing
Try refill support free for 6 weeks.
RxRelay Health is priced to be easy to try and practical to keep. Start with a 90-day free trial, then continue for $7.99 per month.
The service is built for everyday refill friction, not emergency care, clinical advice, or unlimited pharmacy chasing.
About RxRelay Health
Built by a pharmacist who has seen refill problems up close.
RxRelay Health started from a practical pharmacy problem: patients often want to stay adherent, but refill timing, phone trees, busy schedules, and unclear pharmacy updates get in the way.
The goal is not to replace the pharmacy or provider relationship. It is to add a simple layer of refill follow-through for patients who want routine refill requests handled with less work on their side.
Important boundaries
Clear support, clear limits.
RxRelay Health is a refill support service. It does not provide emergency services, medical diagnosis, medication changes, or clinical advice.
What patients should know
- For urgent medical needs, call 911 or contact a healthcare professional directly.
- Prescription decisions remain between the patient, their prescriber, and their pharmacy.
- You can opt out of SMS messages at any time by replying STOP, or request assistance by replying HELP.
Contact
Questions about enrollment or SMS refill support?
Contact RxRelay Health for pilot availability, enrollment questions, or support with service-related messaging.